Privacy Policy

MERIQ (“MERIQ,” “Meridian,” “we,” “us,” or “our”) is a suite of business software products by Meridian, operated by AlphaCrest Administrative LLC. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have with respect to that information.

1. Information We Collect

We collect information in the following ways:

1.1 Information you provide

• Account information — name, email address, business name, role, password, and billing details when you sign up for any MERIQ product.
• Product content — leads, contacts, calls, tickets, invoices, tasks, messages, and other data you upload or generate while using a product in the suite.
• Communications — information you share when you contact us for support, sales, or feedback (including via the contact form on this site).

1.2 Information we collect automatically

• Usage data — pages visited, features used, timestamps, referring URL, and similar telemetry needed to operate and improve the service.
• Device & log data — IP address, browser type, operating system, device identifiers, and crash logs.
• Cookies & similar technologies — used for authentication, session management, security, and analytics. You can control cookies through your browser settings.

1.3 Information from third parties

We may receive information from payment processors (e.g., Stripe), authentication providers, telephony providers, and integrations you choose to enable.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the MERIQ suite and each of its divisions.
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Process payments, send invoices, and administer subscriptions.
• Respond to support requests, send service updates, and communicate about your account.
• Analyze product usage to inform engineering and product decisions.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell personal information. We share information only as needed to operate the service or as required by law:

• Service providers — cloud hosting, payment processing, email delivery, analytics, customer support, and other vendors that help us run MERIQ, all bound by appropriate confidentiality obligations.
• Within the suite — if your organization uses multiple MERIQ products, data may flow between them to provide an integrated experience.
• Legal & safety — to comply with applicable law, valid legal process, or to protect the rights, property, or safety of MERIQ, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

4. Data Storage & Security

We store data on reputable cloud infrastructure providers and apply industry-standard administrative, technical, and physical safeguards — including encryption in transit, access controls, and routine backups — to help protect information from unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure; you are responsible for keeping your credentials safe.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time, subject to legitimate retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information (“right to be forgotten”).
• Restrict or object to certain processing.
• Receive a portable copy of your information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, email [email protected]. We will respond within a reasonable timeframe and as required by applicable law.

7. Children's Privacy

MERIQ is a B2B service intended for use by businesses and their staff. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can delete it.

8. International Transfers

MERIQ is operated from the United States. If you access the service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate, subject to appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective” date above. Material changes will be communicated through the service or via email.

10. Contact

Questions about this Privacy Policy or our practices? Reach us at [email protected].

AlphaCrest Administrative LLC
d/b/a MERIQ (by Meridian)
meriq.tech