Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you” or the “Customer”) and AlphaCrest Administrative LLC, doing business as MERIQ (a suite by Meridian; collectively “MERIQ,” “we,” or “us”), governing your access to and use of the MERIQ suite of subscription-based business software products (the “Services”), including but not limited to CRM, Agency Operations, Dialer, Roadmap, Bot, Accounting, VA Management, and Tickets.

1. Acceptance of Terms

By creating an account, accessing, or using any of the Services, you represent that you are at least 18 years old, have the authority to bind your organization to these Terms, and agree to be bound by them. If you do not agree, do not use the Services.

2. The Services

MERIQ is a suite of business software tools provided on a subscription basis. We may add, modify, or remove features at any time and will use commercially reasonable efforts to communicate material changes in advance. The Services are intended for use by businesses and their authorized staff, contractors, or agents.

3. Accounts & Eligibility

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information at signup and to keep it updated.
• You must notify us immediately at [email protected] of any unauthorized use of your account.

4. Subscriptions, Fees & Billing

4.1 Subscription plans

Access to the Services is offered through paid subscription plans. Pricing, included features, and usage limits are described at the point of purchase or in your order form.

4.2 Billing

Unless stated otherwise, subscriptions are billed in advance on a recurring basis (monthly or annually) through our payment processor. By providing a payment method, you authorize us to charge applicable fees, taxes, and renewals to that method.

4.3 Renewals & cancellation

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from your account settings; cancellation stops future renewals but does not entitle you to a refund of fees already paid except as required by law.

4.4 Refunds

Except where required by law or expressly stated in writing, all fees are non-refundable.

4.5 Failed payment

If a payment fails, we may suspend or terminate access to the Services after notice and a reasonable opportunity to cure.

5. Acceptable Use

You agree that you will not, and will not permit anyone else to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Send unsolicited communications (spam) or violate applicable telemarketing, calling, or anti-spam laws.
• Upload or transmit malware, viruses, or other harmful code.
• Attempt to interfere with, probe, or circumvent the security or integrity of the Services.
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law.
• Resell, sublicense, or make the Services available to third parties outside the scope of your subscription without our written consent.
• Use the Services to violate the rights of others, including intellectual property and privacy rights.

We may suspend or terminate accounts that violate this section, with or without notice, depending on severity.

6. Customer Data

You retain all rights to the data, content, and materials you submit to the Services (“Customer Data”). You grant us a limited license to host, copy, transmit, and display Customer Data solely as necessary to provide the Services to you. You are solely responsible for the legality, accuracy, and quality of Customer Data and for obtaining all consents required to submit it to the Services.

7. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

The Services, including all software, designs, content, trademarks, and documentation (other than Customer Data), are the exclusive property of MERIQ and its licensors and are protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable license to use the Services during your subscription, in accordance with these Terms. All rights not expressly granted are reserved.

9. Third-Party Services

The Services may interoperate with third-party products (e.g., payment processors, telephony providers, communication platforms). Your use of those third-party services is governed by their own terms and privacy policies, and we are not responsible for them.

10. Service Availability

We strive to keep the Services highly available but do not guarantee uninterrupted operation. We may perform scheduled maintenance and may modify, suspend, or discontinue the Services (or any portion) with reasonable notice when possible.

11. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or uninterrupted.

12. Limitation of Liability

To the maximum extent permitted by law, MERIQ and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or the Services. Our aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amounts you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

13. Indemnification

You agree to defend, indemnify, and hold harmless MERIQ and its affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your breach of these Terms; (b) your Customer Data or use of the Services in violation of law; or (c) your infringement of any third-party right.

14. Termination

You may terminate your subscription at any time from your account settings. We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud, or as required by law. Upon termination, your right to use the Services ceases. We may delete Customer Data following a reasonable period after termination as described in our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute that may be litigated in court shall be the state or federal courts located in Delaware, and the parties consent to the jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by email. Your continued use of the Services after the effective date of any update constitutes acceptance of the revised Terms.

17. Miscellaneous

These Terms, together with our Privacy Policy and any order forms or product-specific terms, constitute the entire agreement between you and MERIQ regarding the Services. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms? Email [email protected].

AlphaCrest Administrative LLC
d/b/a MERIQ (by Meridian)
meriq.tech